Support for Agent App Approval Process

Welcome to the OTO Insurance Agent Support Page! We’re here to guide you through the app approval process, ensuring you’re ready to start providing clients with top-tier insurance solutions.

Getting Started with the Agent App

1. Download the OTO Insurance Agent App

You can download the app from the App Store (for iOS) or Google Play Store (for Android). Ensure you have the latest version for the best experience.

2. Account Registration

Step 1: Open the app and select “Register.”
Step 2: Complete the form with your full name, contact details, and agent code (if provided by OTO Insurance).
Step 3: Submit the registration form. You will receive a confirmation email once your account is created.

3. Approval Process

Step 1: Submit your documentation for verification. This typically includes a valid government-issued ID, proof of agency authorization, and any required certificates.
Step 2: Our verification team will review your details within 2-3 business days.
Step 3: You’ll receive a notification within the app once your account has been approved. If further details are needed, our support team will contact you directly.

Common Questions

What documents do I need to submit?

Typically, we require a government-issued ID, proof of agency (like an authorization letter), and relevant certifications. Please refer to the app’s document upload section for specifics.

How long does the approval process take?

The review process usually takes 2-3 business days. You’ll receive a notification once your application is processed.

What if my application is declined?

If your application is declined, you will receive an email detailing the reason and steps you can take to correct the application. You can reapply after addressing any issues.

Additional Support

If you need further assistance with the approval process, feel free to reach out:

Email: customersupport@zeninsure.ph
Live Chat: Access the “Support” tab within the app for real-time assistance.

Our goal is to make your journey with OTO Insurance as seamless as possible. Please reach out if you have any questions or need help at any step of the process.